ha99's Privacy Policy
This policy provides a complete description of how your personal information is collected, stored, and kept secure.
Introduction & Scope
ha99 is a trusted online gaming and sports betting platform. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to ha99's website, applications, and all related services.
This Policy describes what information we collect from you when you use any ha99 service, how we use that information, who we may share it with, and the steps we take to protect it. Please read this Policy carefully. Continued use of our services means you have agreed to the terms of this Policy.
ha99 services are available only to those aged 21 or above. It is your responsibility to confirm your age before using our platform.
What Information We Collect
ha99 collects various types of information from users in order to provide its services. The details are described below:
1.1 Personally Identifiable Information
Name and Contact Details
Your full name, email address, and other information provided at the time of account registration.
Identity Verification Information
Documents required to confirm your age and identity — such as a copy of your national ID card or passport.
Financial Information
Information required to process transactions — including details related to bKash, Nagad, Rocket, or bank accounts (full card numbers are never stored).
Account Login Information
Username and encrypted password. Passwords are never stored in plain readable form.
1.2 Automatically Collected Information
When you use the ha99 website or app, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Logs of which pages you visited and how long you stayed
- Information from cookies and similar tracking technologies
- Referral URL and exit page information
1.3 Gaming Activity Information
To ensure responsible gaming and improve service quality, we store information about your gaming history, betting patterns, deposit and withdrawal amounts, and the duration of activity on your account.
Purpose of Using Information
ha99 uses collected information for the following legitimate purposes:
2.1 Service Delivery and Operation
Your information is essential for creating and managing your account, processing transactions, providing bonuses, and fulfilling deposit and withdrawal requests. The necessary information is used to complete your transactions via bKash, Nagad, Rocket, or bank transfer.
2.2 Identity Verification and Fraud Prevention
Identity verification information is used to protect platform security, prevent access by minors, and stop financial fraud. This is part of our legal obligations.
2.3 Customer Support
Your information is used to resolve issues, handle complaints, and provide assistance via 24/7 live chat or email.
2.4 Responsible Gaming
This information is used to monitor your gaming activity, identify unusual or risky behavior, and provide assistance where needed.
2.5 Platform Improvement
Aggregated and anonymized data is used to analyze user experience and continuously improve ha99's services.
Sharing Information with Third Parties
ha99 does not sell or rent your personal information. However, information may be shared on a limited basis in the following circumstances:
3.1 Service Provider Partners
Information is shared — only to the extent necessary — with trusted third parties that assist with payment processing, technology infrastructure, and analytics services. These partners are contractually bound to uphold our privacy standards.
3.2 Legal Obligations
Information may be provided in response to a valid legal directive, court order, or request from a government authority. In such cases, we will always provide only the minimum information required by our legal obligations.
3.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. Users will be notified in advance if such an event occurs.
3.4 Consent-Based Sharing
For any purpose beyond those described above, we will obtain your explicit consent before sharing your information with a third party.
Cookies and Tracking Technologies
ha99 uses cookies and similar technologies to improve website functionality and personalize your experience.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login state, security tokens, and session management. The website will not function properly without these.
- Performance Cookies: Used to understand how users interact with the site and to improve services.
- Functional Cookies: Used to remember your preferences and settings, such as language preference or previous searches.
- Analytics Cookies: Used to collect aggregated and anonymized data to analyze platform usage.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important features of the website to stop working correctly. Cookie controls vary by browser — check your browser's help section for details.
Data Security and Protection
ha99 applies industry-standard technical and administrative measures to ensure the security of your information.
5.1 Encryption
All data transmitted between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. Passwords are stored using strong hashing algorithms.
5.2 Access Controls
Your personal information can only be accessed by authorized staff, and only on a need-to-know basis. All staff are bound by strict confidentiality agreements.
5.3 Response to Data Breaches
Should a data breach occur, we will conduct a prompt investigation and notify affected users in a timely manner. We are committed to remaining transparent about any security risks.
5.4 Acknowledgment of Limitations
Transmitting information over the internet is not completely secure. Despite its best efforts, ha99 cannot guarantee 100% security. You are also responsible for keeping your account password confidential.
Data Retention Period
ha99 retains your information only for as long as necessary.
6.1 Active Accounts
While your account is active, your information will be stored to provide services. Transaction records may be retained for an extended period based on financial and legal requirements.
6.2 After Account Closure
Even after an account is closed, certain information may need to be retained for a specified period to meet applicable legal obligations. Once that period ends, the information will be securely deleted or anonymized.
6.3 Marketing Information
You may withdraw from marketing communications at any time. Your marketing information will be deleted within a reasonable time after you unsubscribe.
Your Rights
As a ha99 user, you have the following rights regarding your information:
Right to Access
You may contact us to find out what information ha99 holds about you.
Right to Rectification
You may request that any inaccuracies in your information be corrected.
Right to Erasure
You may request that your information be deleted, within the limits of our legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Object
You have the right to object to the use of your information for specific purposes.
Right to Data Portability
You may request your information in a structured, machine-readable format.
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.
Protection of Minors
ha99's services are strictly for those aged 21 or above. We do not knowingly collect information from minors, and we do not allow them to create accounts or use our services.
Age verification is built into the registration process. If a user opens an account by providing a false age and this comes to our attention, that account will be closed immediately and the associated information will be securely deleted.
If a parent or guardian suspects that their minor child has opened an account on ha99, please contact us immediately at [email protected].
Policy Changes and Updates
ha99 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will:
- Update the "Last Updated" date at the top of the page;
- Notify registered users by email or display a notice on the platform;
- Aim to give users sufficient time before changes take effect.
Continued use of ha99 after an update means the new policy has been accepted. We therefore recommend reviewing this page from time to time.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
We will review your request as promptly as possible and take the necessary steps. ha99 is always respectful of its users' privacy and firmly committed to upholding this Policy.
Need More Information?
Read our Terms and Conditions or visit the Responsible Gaming section.